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Empowering Your Salesforce Ecosystem with Global Expertise. 

Media Cloud, Agentforce, and much more! See how Salesforce experts can help your business achieve scalable growth with high ROI!

Accelerate results with Salesforce + strategic focus.

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Salesforce Unplugged: AI, Leadership and What’s Next

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Ron Bell

VP of Sales @NTConsult

 

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Andy McNeill

Salesforce practice director @NTConsult

NT Talks is the official NTConsult Podcast about tech, innovation, and business results

In this episode, our Salesforce Practice Director Andy McNeill shares practical insights on where the Salesforce ecosystem is headed, how AI is transforming the platform, and what tech leaders should be thinking about next. 

00 - Salesforce Unplugged
11:47

See next a short video taken from the podcast explaining the impact of Salesforce on businesses when executed by seasoned certified experts.

Salesforce Expertise Spotlight

Media Cloud 

Leverage our knowledge in media and entertainment to deploy Salesforce Media Cloud: 

  • Centralize audience data and streamline campaign execution. 
  • Personalize content and advertising across channels. 
  • Unify subscription, ad sales, and customer support operations. 

Service Cloud 

Transform your service operations with a 360-degree customer view: 

  • Case and knowledge management. 
  • Omni-channel support (chat, messaging, email, phone). 
  • Integration with Agentforce for scalable, AI-powered service delivery. 

Agentforce (Salesforce AI for Service) 

Harness the power of generative AI to transform your customer service operation. Our team configures and integrates Agentforce to: 
  • Automate repetitive agent tasks using trusted AI. 
  • Improve first-touch resolution rates. 
  • Enhance customer experience through intelligent workflows. 

Data Integration & Strategy 

Ensure data is unified, accurate, and actionable: 

  • API-first architecture for seamless integration with POS, ERP, and commerce platforms. 
  • Mulesoft, Informatica, and native Salesforce Connect solutions. 
  • Data pipelines and warehouse integration for AI-readiness. 

Sales Cloud 

Drive smarter sales with a connected CRM: 

Full-cycle sales pipeline implementation, from lead to cash. 
Integration with ERP and e-commerce platforms. 
Real-time dashboards and AI-driven forecasting. 
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About NTConsult

NTConsult is a leading global custom software development and IT services company with over 20 years of experience across 8+ countries. We specialize in delivering tailored Salesforce solutions that help businesses automate processes, increase efficiency, and drive intelligent customer engagement. 

Our Delivery Models

Fixed Scope Projects 
Fully scoped Salesforce implementations with detailed plans, timelines, and measurable milestones. 

Managed Squads 
Cross-functional delivery teams (Product Owners, Salesforce Architects, Developers, QA) managed for outcomes. 

Staff Augmentation 
Embed our certified Salesforce experts directly into your teams to scale quickly and cost-effectively. 

Why NTConsult?

20+ years delivering complex IT solutions 

Global presence: US (San Diego, Miami), Brazil (São Paulo, Porto Alegre), Uruguay (Montevideo) 

130+ million users across platforms built by our professionals 

Deep Salesforce bench: certified experts across core clouds and emerging AI/industry-specific products 

AgentForce
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